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A few simple tips to teach you how to make new customers become old customers

A few simple tips to teach you how to make new customers become old customers

Release Time：2015-06-14 12:00:00

Introduction

To tell you a secret, I just summarized it, but I still shared it without hesitation.

Are you still holding your mobile phone and thinking about how to be a micro-business, do you worry about how to retain new customers every day? In fact, I am also worried, so let's discuss it together.

I have seen such an after-sales question and answer before, and I can’t help but take a look at the case. Where is the beauty? Please read this story first.

A customer couldn't transform after buying the Ultraman Transformer, so he called the customer service and asked: "Why can't I transform after I bought the Ultraman Transformation temperament?"

Customer service: "Can you tell me in detail?"

Client: "Last time I spent more than 100 on Taobao to buy a Dijia Ultraman magic stick, why can't I transform? I am very anxious, I want to fight with a classmate, he is much taller than me, no I can’t beat him by transforming! I used the method exactly as in the cartoon, how can I use the transformer?"

The phone was silent for a while, and after a while, I heard it say: "As an Ultraman turned into a sales manager, I helped you analyze it. The reasons why you can't change may be as follows:

1. As Ultraman, we need pious belief. If your belief is not enough, it may cause transformation failure. The solution is to watch the Ultraman series 10 times.

2. You have bought a copycat. The authentic transfiguration sticks manufactured by our M78 Nebula are equipped with laser anti-counterfeiting labels on the back. Check if there are any. In addition, the uniform price of our transfiguration stick is 99.8, which is expensive for you.

3. For internal faults, you can bring the warranty card to M78 Nebula, and we will repair it for you free of charge.

4. Operation error, please make sure you strictly follow the instructions written in the instructions. Please note that the transformation method used in each instruction is the same. According to your situation, I estimate that your transformation stick style is butt-facing Upswing

5. You are not an earthling, our company now only supports earthlings to transform into products, and it is temporarily not open to other starlings. Please go to M78 Nebula to receive the experience version of Martian Transformation.

If the above answers do not solve your problem, please consult the M78 Nebula Earth Sales Department, telephone, 383838438, contact person, Tyro Altman.

PS: I wish you defeat your enemies, if you are not satisfied with our products, or the future generations cannot defeat your classmates, we will personally dispatch Ultraman to send your classmates to hell. "

The story is like this. If you have seen all the key points by now, then you are a sales genius. If you don’t see anything, or if you only see a small point, just keep reading. We come from the manager’s five answers Analyze it for everyone to see.

1Second promotion

The first problem is the obvious secondary sales promotion. The manager cleverly used the customer's mentality of urgent need. In such a situation, the customer would naturally follow the manager's instructions.

2Look for the brand

The second problem is brand promotion, which is very important for new customers, because the person who helps you certify the brand is the manager, that is to say, whether the product you buy is authentic and has been certified by the authority to allow customers Accept your product psychologically. Moreover, the price comparison allows customers to better understand the brand, what is a copycat, and what is a genuine product.

3After-sales service

The third question is about the real after-sales service. Do you already have such factors as warranty card and free maintenance? This is a very basic factor and a must-have factor. We can set the warranty period, and then state the date and conditions of free maintenance on the warranty card.

4Familiar with the product

Skilled operation and use of products, including product specifications, performance, specific operations, etc. If we don’t know this product ourselves, how can we sell it? Customers simply ask you how to use it, and you can’t answer it. Instead, it’s us. Can't tell why, we certainly won't buy it.

5Geographical scope

Geographical scope. This is mainly reflected in activities. For example, a customer sees that the merchant has a 20% discount on the whole store. When making a payment, the cashier tells him the full price, so he becomes entangled with this problem, and the customer may even cancel the purchase because of this. Therefore, when doing activities, we must indicate the scope of application or people included in the activity. For example, some are only for the elderly, some are only for children, etc. Other than these designated objects, others cannot enjoy the discount. . This is the reason.

6Psychological factors

The last point of the PS, on the surface, is a door-to-door service, this is not completely possible, after all, not all businesses have that manpower and material resources. But what I'm going to talk about here is not door-to-door service. Like the first point, it's also a psychological factor. Although this cannot be truly achieved, it has the effect of a cardiotonic, allowing customers to indirectly place this company in an important position. Then, if the customer encounters the same problem next time, they will first consider this company.

summary：

The above points are really very simple for the majority of micro-business friends. But simple is not necessarily easy to do. The key is to be more attentive to understand your products and understand the psychological trends of customers. Then, it is difficult for you to succeed.

This story is so good in this after-sales customer service that the product achieves the purpose of secondary promotion, and it also promotes more sales channels for the product. I hope you who read this story can also achieve this effect.